Bijoux: Earl Grey & Apple
Not too sweet, slight sourness from the apple further enhance entire flavour. Loved it!
the most yummy, delicious cake i eat in my life!
Bijoux: Earl Grey & Apple
im purchase 2 cake for my Parent birthday
Spring: Genmaicha & Yuzu & Bijoux: Earl Grey & Apple
"When I arrived to collect the cake, I asked the attendant if they could provide an ice pack or something to help keep the cake fresh."
"The attendant simply said they didn't provide any ice packs, which was fine,
but then they mentioned that the cake would only last for two hours.
We expect at least to be informed before purchase there is no ice packs are provided."
"That's not acceptable either.
One of the attendants rudely remarked to me that this was common knowledge and I should have known.
The attitude of the attendant was very poor when saying this."
"This was my first time purchasing from this shop,
and with the attitude the staff displayed,
I've decided not to support them again. No matter how delicious the cake might be,
treating customers with respect is paramount."
"I had previously provided feedback, but this shop removed my comment to avoid negative feedback.
I believe a business should be open to both positive and negative reviews.
Removing negative comments instead of addressing them is not the right approach."
Hi Paul Teoh, thank you for sharing your experience. We apologize for any inconvenience caused by not informing you about cake storage at the time of your urgent order. We will improve this communication. At Enchante, we never remove negative reviews (you may refer to some of the non-five-star reviews here on our website) and we've addressed the issue of poor attitude with our team. We appreciate your patronage and feedback. Please know that your comments have been taken seriously, and we are actively working to rectify the issues you've raised.